Last updated 13 September 2026
Precious metal is priced by the market
The price of gold, silver and platinum moves through the day, and we buy stock to meet your order at the price we confirm with you. For that reason, UK law treats precious metal differently from ordinary goods.
Under regulation 28(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14 day right to cancel an online purchase does not apply to goods whose price depends on fluctuations in the financial market that we cannot control. That covers bullion coins and other precious metal priced from the live market.
What that means in practice
- Before you pay, you can decline your confirmed quote at no cost. Nothing is binding until you accept it and pay.
- Once your price is confirmed and paid, a precious metal order cannot be cancelled, and it cannot be returned because the market has moved.
- This does not affect your rights if something is faulty, damaged or not what you ordered. See below.
Accessories: your 14 day right applies
Capsules, tubes, gift boxes and other accessories are sold at a fixed price, so you have the normal right to cancel within 14 days of receiving them, without giving a reason. Return them unused and in their original condition, and we will refund you, including standard delivery charges, within 14 days of receiving them back. You pay the cost of returning them unless they are faulty.
Faulty, damaged or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected by anything on this page. If an item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with your order number, a description of the problem and photographs. We will offer a replacement where one is available, or a full refund, and we will cover reasonable return costs.
Returning an item to us
- Contact us first, so we can confirm the return and give you the address.
- Send items back in their original condition, with all packaging, capsules and certificates.
- Use a tracked, fully insured, signed for service. Unless the return is because of our error or a fault, we cannot be responsible for items lost in transit.
- Never remove a certified coin from its holder. An opened holder cannot be accepted.
Refunds
Approved refunds are made to your original payment method within 14 days.
Questions about this page? Email us and we will explain.